A New Kind of Networking
Airbnb enables a vast network of hosts to connect with guests all around the world. Behind that surface lives an equally vast network of content and support personnel who support all of the little things that make Airbnb stays seamless.
ROSE was brought in to help re-think how content is structured in key support properties such as the Resource Centers and the Host Hub. These systems power their help centers as well as thousands of support agents.
ROSE created custom functionality to further optimize Airbnb’s use of the platform, consolidating multiple buggy, home-grown duplicative services within a single scalable and reusable solution. We reworked its approach to content and the architecture of the systems that support content production and created custom functionality to further optimize Airbnb’s use of the platform.
We helped to create content schemas for a vast array of different types of content. We supported the content producers and managers by designing and building customized widgets and dashboards to optimize their day to day work.